ARTEXMAX

Support

Answers to common questions, and a way to reach us if you need more help.

Frequently asked questions

How often is the market data updated?

Market lists refresh about once a minute while the app is open, and asset pages refresh while you're viewing them. You can pull down on most screens to check for newer figures.

Where does the data come from?

Prices, market values, volumes, charts, trending lists and exchange rates are provided by CoinGecko. A few summaries, such as the value-weighted change and Market Breadth counts, are calculated in the app from that data.

Why aren't stablecoins included in Market Breadth and the Heatmap?

Stablecoins are designed to stay close to a fixed value, so they sit near 0% and would crowd views that are about market movement. They still appear in the Markets list and in search.

How do tile sizes work on the Heatmap?

Tiles follow each asset's market value on a compressed scale. This keeps the largest assets prominent while smaller ones stay large enough to read.

How do goals work?

Choose an asset and a target amount, then log additions or reductions as you make them. The goal shows how much you've collected, its value at today's price and, if you set a date, roughly how much to add each week to stay on pace.

Is my information stored online?

Goals, their records and your watchlist stay on your iPhone and aren't sent to our servers, and there's no account to create. Deleting the app removes them from your iPhone. Device backups follow your iCloud or computer backup settings.

How do I remove my goals or watchlist?

Swipe left on a goal to delete it, or go to Settings → Storage to clear your watchlist, delete all goals or clear saved market data.

Can I buy or sell crypto in ARTEXMAX?

ARTEXMAX doesn't offer buying or selling. It's an information and record-keeping app, so it doesn't connect to exchanges or wallets and doesn't handle payments.

Why might a figure differ from another app or exchange?

Prices are aggregated across many markets and can be slightly delayed. Exchanges and other services may show different figures at the same moment.

Contact us

[email protected]We usually reply within two business days.
Email Support

To help us look into an issue quickly, please include your iPhone model, iOS version and the app version shown in Settings.